Interesting perspective! Sten writes:
"I was just walking out of Security at London Heathrow and passed a small kiosk with the question “What was your experience at Security today?” and four buttons with various smileys. No travelers pressed any buttons, but passing security staff pressed the “I’m very happy” button."
Actually I have noticed, but never used those buttons! Sten continues:
“I’m guessing that security staff are measured on the happiness of their “customers”. And any traveler with experience of London Heathrow security would find every occurrence of “very happy” spurious.”
Fair point, but at least the buttons on the security satisfaction system have graphics, saying the day somewhat on accessibility grounds by affording meaning of the buttons to red/green color-blind users. An anecdote for the Oracle Applications User Experience and Oracle ADF team’s Building Great-Looking Usable Apps workshop topic on Visual Design of any Enterprise UI - maybe!
The photograph on Sten’s blog is actually from Dublin Airport. I’ll be watching out for those machines in DUB and LHR this Holidays season! UX. It’s All Around Us.