Builders of great-looking usable apps must understand what user experience means in the modern workplace. Sharing Applications User Experience insights into real users doing real tasks in real work environments and the scientifically proven benefits of the enterprise applications we’ve designed means Oracle customers and partners too can now realize even further ROI from their Oracle applications.
So, What is User Experience?
The user interface (UI) is about on-screen widgets such as icons, fields, layout, the colors used, and so on. It’s the “look and feel” of the application that users interact with. User experience, on the other hand, is beyond pixels. It’s about understanding the whole context of the world of work, how workers go about completing tasks, crossing all sorts of boundaries along the way. This means understanding how business processes and workers goals combine, how workers use technology or other tools to get jobs done, their interactions with other stakeholders inside and outside their organization, and their responses to the technical, physical and cultural environment around them.
User experience is about how users work. Office layout, desk tools, types of computer, the working day, and more – even job aids such as sticky notes - offer insight.
User experience “matters” because businesses needs to be efficient, work must be about productivity and not presence, and workers now demand to be satisfied by the apps they use In simple terms, jobs finished quickly and accurately for a business means workers going home early, happy to use the application again tomorrow without training or help.
Design Principles for Enterprise Applications
The consumerization of information technology has moved the bar for enterprise applications. Applications must be consistent, simple, intuitive, but above all contextual, reflecting how and when users work, in the office or on the go. For example, the Google search experience with its type-ahead keyword-prompting feature is how enterprise users expect to be able to discover enterprise information too.
Type-ahead in PeopleSoft 9.1
To build applications than enables satisfied workers to be productive, our design principles meet modern work requirements about consistency, with well-organized, context-driven information, geared for discovery and collaboration. Our applications must behave in a simple, web-like way just like Amazon, Google and Apple offerings that workers use at home. But, our designs reflect workers needs for well-loved practices and integrate popular desktop tools such as Microsoft Excel or Outlook for working with customers, sales, employees, or other data enabling flexibility and more satisfaction in work.
Building UX Productively
The building blocks of Oracle Fusion Applications are the user experience design patterns, now shared with our customers and partners. Based on the Oracle Fusion Middleware technology used to build our Fusion applications, the patterns are reusable solutions to common usability challenges that ADF developers typically face as they build apps, extensions and integrations. Developers use the patterns as part of their Oracle toolkits to realize great usability consistently and in a productive way.
Our pattern creation process is informed by UX research and science, an understanding of our technology’s capabilities, the demands for simplification and intuitiveness for from the consumer world, and the best of Oracle’s acquisitions strategy (the injection of smart people and smart innovation). The patterns (supported by usage guidelines) are tested in our labs and assembled into a library of proven resources used to build our own Fusion and other applications user experiences. This powerful productivity enabler is now available to partners and customers. Developers with ADF skills can offer more than just coding and functionality, and still use the best in enterprise methodologies so a great UX is easily applied, scaled and maintained.
Our customers and partners are already using our design patterns to build solutions and win business in smart and productive ways using the UX design patterns. Their experiences make for some powerful advocacy to share with you.
ADF and other technology developers can get going now with tailoring new levels of user experience for applications and integrations whether they are SaaS or on-premise deployments for Fusion or coexistence scenarios by accessing the UX patterns. More UX enablement is coming, so watch out for user experience enabling build outreach worldwide by staying tuned to the Voice of User Experience (VOX) blog and following along on Twitter at @usableapps.
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