I do like the FitBit Flex user experience.
Some of the infuriating issues about current wearable technology is device failure, lost connectivity, and battery power draining away. Especially when you don’t realize it’s happened until it’s too late. Boom! Your valuable data is gone.
Visibility into system status is an OG usability heuristic, yet not everyone’s got the message. Communicating information to users on what’s going to happen with the system so they can react in time is the way to go. Nice to know that your wearable fitness tracker is going to fail before you start that 12 mile run, for example.
And giving users choices about how they receive that headsup information is nicer!
FitBit let users know when their sensor battery is low by notifying users by email and on their dashboards. Users can also turn the battery status email notification option off.
FitBit Battery Status In Your Inbox
Perhaps the wristband itself will eventually have a similar glanceable indicator on battery status or that it needs other attention, but for now, lets not complicate things!
Battery Status on FitBit Dashboard
As Jeremy Ashley (@jrwashley), VP of Oracle Applications User Experience said at his keynote address at the Oracle and EchoUser design jam in San Francisco, it’s small things that make or break wearables usefulness, adding up to a great user experience.
FitBit has nailed it on this score.
See also: FitBit Beats Google Glass in User Experience